How do I cancel my membership?

Cancelling your membership is easy and convenient.

After you've cancelled you'll still have access to the website for the entire time you paid for until the billing cycle ends. Cancelling your account simply stops future charges. Website access will be denied only after your paid access period has expired.

You can simply send us a ticket at http://help.puffynetwork.com/new and we will perform the cancellation for you. NOTE: You should cancel at least 24 hours ahead of the schedule billing date (Date/Time will be in EST) so that there is enough time to process your cancellation.

Alternatively, you can cancel your membership directly on the respective billing processors website. Please look up your billing confirmation email in order to find your subscription and user data in order to look up your account:

If you joined and were billed by Epoch.com, please cancel at https://epoch.com/billingsupport - or call from the US: 1-800-893-8871 or Internationally: +1-310-664-5810

If you joined and were billed by CCBILL, please cancel at http://support.ccbill.com or call: +1.888.596.9279

If you have trouble cancelling please call the Billing company or file a ticket by clicking NEW TICKET, providing as much information as possible so we can locate your membership.

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  • 21-Mar-2016
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